In this videoreport, made at Hyperautomation 2023, Jeroen van Genuchten from ING Bank delves into …
Bots & BusinessBots in SocietyInternationalPeople in RoboticsSpotlight
Tag:
customer experience
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Worldwide contact centre (CC) and CC conversational AI and virtual assistant end-user spending is projected …
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At DIA Munich 2022 UiPath hosted a round table titled Automation & AI in insurance. …
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Wrekin Council in the UK, deploying an AI Assistant, managed to cut extremely high waiting …
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Bots & BusinessInternational
Gartner: Virtual Customer Assistants among four key technologies for Digital Commerce
Over the next two years, visual configuration, digital wallets, customer identity and access management (CIAM) …
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NICE has released Enlighten AI for Complaint Management, which automatically identifies and categorises consumer complaints …
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Bots & BusinessInternational
U.K. Retailers focus on tech like robotics and machine learning to improve customer experience
Retailers in the U.K. are looking to upgrade their e-commerce platforms and improve customer experience …
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Bots & BusinessInternationalPeople in RoboticsSpotlight
Robots enhance the experience of increasingly demanding customers, up to a point
In customer service it is important to achieve an equilibrium between automation and the human …
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Customer contact must deal with a fairly complex ecosystem of fragmented data across different sources. …
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Bots & BusinessInternationalSpotlight
‘Robots provide 40 percent faster processing of customer contact’
This week the webinar “Transform your contact center operations” took place, organized by the Customer …
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