NICE has released Enlighten AI for Complaint Management, which automatically identifies and categorises consumer complaints …
Tag:
contact center
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Bots & BusinessInternationalSpotlight
RPA emerging as a key Recovery tool for ‘battered UK GDP
by Gary Floodby Gary FloodWithout a doubt, RPA (Robotic Process Automation) was already on the radar of many UK …
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Bots & BusinessInternationalSpotlight
‘Robots provide 40 percent faster processing of customer contact’
This week the webinar “Transform your contact center operations” took place, organized by the Customer …
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More and more customers are demanding omni-channel support and customized experiences from contact centers, all the …
