A balanced approach based on the classical combination of people, processes and technology is the right recipe for success in an automation journey, says Carlos Garrido Pedraz, Head of European Business Services in this second edition or our CFO Chat with award winner Holcim. Host Armand Angeli of the CFO Automation Experience discussed RPA success with Carlos and his colleague Nikola Kisidayova, Manager Robotics, Automation, Process Improvement and Digitalization. “Invest in people, and skill them in the right way.”