Ping An Insurance (Group) Company of China highlighted the transformative role of artificial intelligence and robotics in the financial industry at the 2024 World Internet Conference Wuzhen Summit. Co-hosting the Fintech Forum on “Fintech in the Digital Intelligence Era,” Ping An presented cutting-edge innovations in AI-driven technologies designed to enhance operational efficiency, customer experiences, and risk management in finance.
In a keynote speech, Xiao Jing, Ping An’s Chief Scientist, emphasized the integral role of AI in advancing digital finance. He outlined the company’s breakthroughs in robotics and intelligent systems, including speech robots that lead global benchmarks in natural language understanding and multimodal AI applications for enhanced customer interactions. These advancements, powered by the “Ping An Brain” intelligent engine, are deployed across areas such as underwriting, claims processing, and customer service, driving efficiency and tailored solutions.
Ping An’s innovations also extend to operations and marketing, where AI-powered digital humans and robotic systems streamline complex processes and deliver personalized user experiences. These efforts reflect Ping An’s strategy to integrate technology with finance and healthcare, showcasing a vision for high-quality development in the era of digital intelligence.
